Frequently Asked Questions
How long does shipping take?
Your order will be shipped within 5-10 days after your order is made. Please see below for a breakdown of processing and shipping times.
PROCESSING: 3-5 Days
SHIPPING: 5-7 Days
What is the return process?
For any returns, please email us at shopurbanhottie@gmail.com. In your email, please include your order number and reason for return. We will be happy to assist you with the return process and provide you with instructions on how to send back the item(s). We value your feedback and want to make sure you have a positive shopping experience with us.
I Don’t see my size, can i do a custom order in my size?
Yes! Custom orders are available by request. However, processing times are much longer and prices are slightly higher because they are made to order. If you’d like a custom order, please email us at shopurbanhottie@gmail.com
Where can i leave a review?
You can leave a review via messaging us or by tagging us on Instagram @shop.urban.hottie.